Frequently Asked Questions about net11

To open an account at net11 you need an active mobile number and a valid email address. The registration process is completely online and can be completed within a few minutes. A government-issued ID (NID or passport) may be required later for account verification. Only people aged 21 or older can register at net11.

No. Under net11's rules, only one account is allowed per person. Attempting to create multiple accounts may result in those accounts being closed and the associated balances being forfeited. For any issues, contact our 24/7 live chat support.

On the net11 login page, click the "Forgot password?" option and enter your registered email or mobile number. A verification code will be sent — use it to set a new password. The process usually takes just a few minutes. If you run into trouble, live chat support is available.

Account verification (KYC) is essential for safe gaming and fraud prevention. If the required documents are submitted correctly, verification is usually completed within 24 hours. You can still play games before verification, but it is mandatory for large withdrawals.

Absolutely. net11 is fully mobile-friendly — log in directly from any Android or iOS smartphone browser. No separate app download is needed. The site adjusts automatically to mobile screens, so the gaming experience is just as comfortable as on desktop.

Funds deposited from bKash are usually credited to your net11 account instantly. During peak times it may take up to a few minutes. The minimum deposit amount is ৳500. You will receive a confirmation message once the deposit is successful.

net11 currently accepts deposits via bKash, Nagad, Rocket, Upay and direct bank transfer. The minimum deposit amount is the same across all methods — ৳500. Select your preferred method from the cashier section.

Withdrawals at net11 are generally processed within 15 minutes to 2 hours. The minimum withdrawal amount is ৳800. Withdrawals are faster for verified accounts. You can track the status of your withdrawal request after submitting it.

net11 does not charge any additional fees for deposits or withdrawals. However, your mobile banking operator (bKash, Nagad, Rocket, Upay) or bank may apply their own transaction charges. Contact your payment provider directly for details on those charges.

For a withdrawal to Nagad, use the Nagad number registered to your net11 account. From the cashier menu, select "Withdraw", choose Nagad, enter the amount and confirm. Withdrawals start from a minimum of ৳800 and the process is usually completed within 15 minutes to 2 hours.

Funds deposited via bank transfer are generally credited to your account within a few minutes of confirmation. Transfers made outside banking hours or on weekends may take a little longer. Keep your transaction reference number — you may need to share it with support if an issue arises.

To bet on a BPL match, log in to net11 and go to the Cricket section. You will see active matches and markets — match winner, toss, top batter and many more options. Select your preferred market, enter the amount and confirm the bet slip. In-play betting is also available for live matches.

net11 offers slot games from many leading providers including PG Soft, Pragmatic Play and JILI. Popular titles such as Fortune Tiger, Gates of Olympus, Sweet Bonanza and Fortune Gems are available to play directly. They run equally smoothly on both mobile and desktop.

In live casino you play in real time with real dealers — games like Baccarat, Roulette, Blackjack and Dragon Tiger. Evolution Gaming and Ezugi live tables are directly accessible on net11. Make sure you have a good internet connection, then choose a live table from the net11 casino section.

RTP (Return to Player) is a measure of how much a game returns to players over the long run. Every game at net11 is built by verified software providers that use a Random Number Generator (RNG). This keeps each round independent and unbiased, ensuring fair play.

Aviator (Spribe) is a crash-style game where a plane flies and a multiplier keeps rising. You need to cash out before the plane crashes. The longer you wait to cash out, the higher the multiplier — but the greater the risk. You can find Aviator in the Go Rush or casino section of net11.

When you open an account at net11 for the first time, the welcome bonus is added automatically on your first deposit. You can receive a 100% bonus on your first deposit up to ৳15,000. The minimum deposit amount is ৳500. To use the bonus, you must meet a 15x wagering requirement on the combined total of your deposit and bonus.

A wagering requirement means you must place a certain amount in bets before you can withdraw a bonus. For the net11 welcome bonus this requirement is 15x. Example: if you deposit ৳1,000 you receive ৳1,000 in bonus, and you must bet a total of (1,000+1,000)×15 = ৳30,000. Slots and casino games generally count toward wagering.

net11's VIP program has three tiers — Bronze, Silver and Gold. Your tier advances automatically through regular gameplay and betting. Bronze members receive up to 0.3% weekly cashback, Silver members receive 0.7% and Gold members receive 1.0% weekly cashback.

VIP members receive cashback credited to their account at a set time each week. Cashback is added directly to the balance, so no separate wagering requirement generally applies. For full terms, see the Bonus Policy section.

The welcome bonus and other casino bonuses are generally intended for use on slots and casino games. Whether a bonus applies to sports betting depends on the terms of the specific promotion. The terms and conditions are listed alongside each bonus — please read them carefully.

Yes. net11 uses SSL encryption technology to keep all data secure. Your personal information and financial transactions are sent through encrypted channels. For details on how information may be shared with third parties, please read our privacy policy.

net11 is for individuals aged 21 and above only. Age is verified during account verification. Keeping minors away from gaming is a priority for net11.

If you feel you need a break from gaming, you can set a self-exclusion or cooling-off period from your account settings. You can also contact our 24/7 live chat support for assistance. Learn more about responsible gaming tools on our Responsible Gaming page.

Yes. net11 gives you the option to set your own daily, weekly or monthly deposit limits and betting limits. These limits can be customized from your account settings. Using this feature as part of responsible gaming is recommended.

net11's support team is available in Bengali via live chat 24 hours a day, 7 days a week. You will find the live chat option on any page of the site. To contact us by email, write to [email protected]. There is no phone or WhatsApp number.

net11 takes responsible gaming seriously. Alongside self-exclusion, deposit limits and cooling-off periods, our 24/7 support team is available to help with any concerns. Gambling is for entertainment — never bet beyond your means. Visit our Responsible Gaming page for detailed tools and guidance.