net11's Privacy Policy

1 Introduction and Scope of Policy

net11 ("we", "our", or "platform") operates a reliable online gaming and betting service for users in Bangladesh. This privacy policy ("Policy") explains how net11 collects, stores, processes, and protects the personal information of users of our website (https://net11.cam).

This policy applies to all services of net11, including our website, mobile platform, customer service channels, and other digital services. By registering on our platform or using our services, you are considered to have agreed to the terms of this privacy policy.

We believe your privacy is a fundamental right. net11 always handles your personal information with the highest level of care and protection. Our goal is to ensure transparency and give you control over your information.

2 What Information We Collect

net11 collects only the information necessary to provide our services smoothly. The information collected can be divided into two main categories:

2.1 Identity and Contact Information

• Full name (in Bengali or English)
• Date of birth (required for age verification)
• Email address
• Mobile number
• Home address (full and partial)
• National ID (NID) number or passport number (for identity verification)

2.2 Financial and Transaction Information

• bKash, Nagad, Rocket, Upay, or bank account number (for payment processing)
• Deposit and withdrawal history
• Transaction amount and date
• Type of payment method

2.3 Technical and Behavioral Information

• IP address and device information
• Browser type and operating system
• Time spent on the site and list of pages visited
• Game play history and preferences
• Login time and session information
• Cookies and local storage data

3 How We Collect Information

net11 collects your information in the following ways:

3.1 Information Provided Directly

When you create an account on net11, complete identity verification (KYC), request a deposit or withdrawal, or contact our customer service, you are providing information to us directly.

3.2 Automatically Collected Information

When you use our platform, our servers automatically record technical information. This involves the use of cookies, web beacons, and similar tracking technologies.

3.3 Information Received from Third Parties

For the purpose of identity verification and fraud prevention, we may verify limited identity-related information about you through approved third-party service providers.

4 Purpose of Using Information

net11 uses your personal information only for specific and legitimate purposes. These purposes are:

• Account Management: Creating, verifying, and maintaining your account and ensuring login security.
• Payment Processing: Completing deposit, withdrawal, and bonus transactions securely.
• Identity Verification (KYC): Confirming age and identity to prevent fraud and money laundering.
• Customer Service: Resolving your requests, complaints, and issues.
• Service Improvement: Improving the platform to enhance your experience.
• Responsible Gaming: Identifying unusual playing patterns and providing timely support.
• Legal Compliance: Meeting applicable legal obligations.
• Security and Fraud Prevention: Detecting unauthorized account access and suspicious activity.
• Technical Support: Identifying and resolving system errors.

We will not use your information beyond the purposes stated above. If we need to use your information for a new purpose, we will inform you in advance and obtain your consent where required.

5 Sharing Information with Third Parties

net11 does not sell, rent, or disclose your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

We work with trusted third parties for payment processing, identity verification, and managing technical infrastructure. These partners receive only the information necessary for their specific tasks and are bound by strict confidentiality agreements.

5.2 Game Providers

Our platform features games from various providers including Pragmatic Play, JILI, PG Soft, Spribe, and Evolution Gaming. Limited session information may be shared with these providers to ensure fair gameplay and meet technical requirements.

5.3 Legal and Regulatory Authorities

We may be required to disclose information to meet court orders, government directives, or applicable legal requirements. In such cases, only the specific information requested by the authority is provided.

5.4 Business Restructuring

In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the new entity. In such cases, we will notify users in advance.

6 Cookies and Tracking Technologies

net11 uses cookies and similar tracking technologies to improve the platform experience and ensure security.

6.1 Types of Cookies

• Essential Cookies: These are necessary for login sessions, security tokens, and account management.
• Functional Cookies: Remember your preferred language, game settings, and site customizations.
• Analytics Cookies: Collect data anonymously to understand site performance and user behavior.
• Security Cookies: Help detect fraudulent activity and unauthorized access.

You can control cookies by changing your browser settings. However, disabling essential cookies may affect some important functions of the platform.

7 Data Storage and Security

net11 gives the highest priority to the security of your personal information. We have put in place industry-standard technical and organizational measures.

7.1 Security Measures

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Password Hashing: Your password is never stored directly — only an encrypted hash is stored.
• Access Controls: Only authorized staff can view your information, and only when needed for their specific role.
• Security Monitoring: Our systems are monitored around the clock for security threats.
• Data Backup: Regular backups ensure that information is not lost.

7.2 Data Retention Period

We retain your information for as long as your account is active and for as long as necessary to provide our services. Even after an account is closed, certain information may be retained for a set period for legal obligations, dispute resolution, or fraud prevention purposes.

8 Your Rights

net11 respects users' data protection rights. You have the following rights:

• Right to Access: You have the right to know what information we hold about you.
• Right to Rectification: If any of your information is incorrect, you can request that it be corrected.
• Right to Erasure: In certain circumstances you can request that your information be deleted, though some information may need to be retained to meet legal obligations.
• Right to Restrict Processing: In certain cases you can request that the processing of your information be restricted.
• Right to Data Portability: You can request that information held about you be provided in a structured and machine-readable format.
• Right to Object: You can object to certain processing of your information.
• Right to Withdraw Consent: You can withdraw consent to any processing of information given on the basis of consent at any time.

To exercise these rights, please contact our customer service team. We will process your request as quickly as possible.

9 Minors and Age Verification

net11 is for persons aged 21 or older only. We strictly prohibit minors from using our platform and actively prevent their access.

We carry out an age verification process at the time of registration. If we become aware that a user is a minor, we will immediately close their account and securely delete all related information. If you believe a minor is using our platform, please contact us immediately.

10 Policy Changes

net11 reserves the right to amend or update this privacy policy as needed. For any significant changes, we will notify you in the following ways:

• The "Last Updated" date on this page will be changed.
• A notice will be sent to your registered email address.
• A notification will be displayed when you log in to the platform.

Continued use of the service after a change will be considered as your agreement to the updated policy. We recommend that you review this policy regularly.

11 Contact

If you have any questions, concerns, or requests about this privacy policy, please contact us. Our data protection team will process your request promptly and with care.