net11 Terms and Conditions

1General Provisions

These terms and conditions ("Terms") form a legally binding agreement between net11 ("Company", "we", "us") and users of our platform ("User", "you", "your"). By accessing or using net11's website, mobile platform or any of its services, you are considered to have fully agreed to these Terms.

net11 is an online gaming and betting platform that provides slots, casino games, sports betting and other gaming services for users in Bangladesh. Please read these Terms in full before accessing or using our platform.

2Account Registration and Eligibility

2.1 Age Requirement

To open an account on net11 and use our services, you must be at least 21 years old. Participation by minors is strictly prohibited. We carry out age verification procedures and reserve the right to immediately close any account found to belong to a minor.

2.2 Registration Terms

By registering an account, you confirm that:

• You are at least 21 years old and legally capable.
• All information you have provided is true, accurate and complete.
• You will maintain only one account — opening multiple accounts is strictly prohibited.
• You will notify us immediately if any of your details change.
• You are not opening the account on behalf of another person.

2.3 One Account Per Person

Only one account is permitted per person, household address, phone number, email address, payment method and device. If multiple accounts are identified, all accounts and associated winnings may be forfeited.

3Account Verification and Security

3.1 Identity Verification (KYC)

net11 follows a "Know Your Customer" (KYC) process as part of financial security and fraud prevention. We may request the following documents at any time:

• A copy of your National ID (NID) or passport.
• A utility bill or bank statement for address verification.
• Proof of ownership of the payment method used.

We reserve the right to hold withdrawals until verification is complete.

3.2 Account Security

It is your responsibility to keep your account login details completely confidential. If you notice any unauthorized access or suspicious activity on your account, notify our support team immediately. net11 will not be held responsible for any loss resulting from sharing account details with a third party.

4Deposit and Withdrawal Policy

4.1 Deposit Rules

All deposits will be processed in Bangladeshi Taka (BDT / ৳). When making a deposit, you must use a payment method registered in your own name. Deposits from third-party accounts will not be accepted and such transactions will be returned.

4.2 Withdrawal Rules

Withdrawal requests will only be processed after full KYC verification is complete. Withdrawals will always be sent to the same payment method used for the deposit. If the wagering requirements of any bonus have not been met, the withdrawal will not be processed.

4.3 Deposit and Withdrawal Delays

In most cases, withdrawals are completed within 15 minutes to 2 hours. However, some withdrawals may take longer due to KYC verification or additional security checks. In such situations, our support team will notify you.

5Bonuses and Promotional Offers

5.1 Bonus Acceptance Terms

The following conditions apply when accepting a bonus offer:

• Each bonus has a specific wagering requirement, which will be clearly stated at the time of claiming the bonus.
• For the welcome bonus, the wagering requirement is 15 times the bonus amount.
• A maximum bet limit may apply when placing bets using a bonus.
• Some games may be excluded from bonus wagering — please see the detailed terms of each offer.
• Bonuses have a set expiry period — once expired, the bonus will be cancelled automatically.
• net11 reserves the right to modify or cancel bonus offers at any time.

5.2 Bonus Abuse

If the bonus system is abused through coordinated betting or any strategic pattern intended to exploit bonus benefits, the relevant bonus and any winnings earned will be cancelled and the account may be suspended.

6Gaming Rules

6.1 Game Fairness

All games on net11 are powered by third-party software providers and use certified random number generators (RNG) to ensure fair play. Game outcomes are entirely random and cannot be predetermined by the company or any user.

6.2 Technical Issues

If the outcome of a game becomes unclear due to a technical fault or server disruption, net11 reserves the right to cancel the affected rounds and return the wagered amount. Any winnings granted as a result of an evident error will be considered void.

6.3 Responsible Gaming Limits

Users can set deposit, loss and session time limits on their account. These limits take effect immediately once activated, however requests to increase them take 72 hours to come into effect.

7VIP Program

net11's VIP program has three tiers that reward regular players:

Progression to a higher VIP tier depends on your regular activity and engagement on the platform. Applicable terms must be met before VIP benefits can be converted to cash. net11 reserves the right to change the terms of the VIP program at any time.

8Prohibited Activities

The following activities are strictly prohibited on the net11 platform:

• Money laundering or using funds from illegal sources.
• Hacking, exploiting software vulnerabilities or any form of fraudulent technique.
• Operating multiple accounts or collectively exploiting the bonus system.
• Using the name or identity of other users.
• Using automated bots or software to play games.
• Coordinated betting or any activity related to match-fixing.
• Using the platform for any unethical or illegal purpose.

Violating these prohibitions will result in permanent account closure and forfeiture of all funds and winnings. Legal action may be taken if necessary.

9Intellectual Property

All content on the net11 website and platform — including logos, designs, text, graphics, software and databases — is owned by net11 and protected under international intellectual property law. Reproduction, distribution or modification of any content without prior permission is prohibited, except for personal and non-commercial use.

10Limitation of Liability

To the maximum extent permitted by applicable law, net11 will not be liable for:

• Interruptions to gameplay caused by internet connection or device issues.
• Transaction delays caused by errors from third-party payment providers.
• Loss resulting from a user sharing their account details with others.
• Force majeure events such as natural disasters, government orders or war.
• Any financial loss arising from game outcomes.

net11's maximum liability will not in any circumstances exceed the original amount of the transaction in question.

11Privacy and Data Protection

We give the highest priority to the protection of your personal information. All data is kept secure using SSL encryption technology. Full details of how we collect, use and protect your information can be found on our Privacy Policy page, which forms an integral part of these Terms.

We use your information for the following purposes:

• Account management and identity verification.
• Payment processing and financial transactions.
• Providing relevant promotional offers and updates.
• Fraud prevention and security assurance.
• Fulfilling legal obligations.

12Account Closure and Suspension

12.1 Closure at the User's Request

You can request to close your account at any time by contacting our support team. All pending wagering requirements must be met before the account is closed, and any applicable funds will be returned.

12.2 Closure at net11's Initiative

net11 may suspend or close an account without prior notice in the following circumstances:

• Violation of any provision of these Terms and Conditions.
• Suspicious or fraudulent activity.
• Providing false or incomplete information.
• Legal or regulatory requirements.
• Operating multiple accounts.

13Responsible Gaming

net11 firmly believes in responsible gaming. We want our users to enjoy gaming as a form of entertainment, not as a source of addiction.

You can keep yourself protected by using our responsible gaming tools:

• Setting deposit limits (daily/weekly/monthly).
• Setting loss limits.
• Self-exclusion for a set period.
• Reviewing account activity.

For more details, visit our Responsible Gaming page. If you are experiencing problems, contact our 24/7 Bengali live chat support.

14Dispute Resolution

14.1 Complaints Process

If you have any complaint or dispute, please contact our support team first. We will make every effort to resolve the issue amicably. To submit a complaint, email us at: [email protected]

14.2 Disputes Regarding Game Results

In the event of any dispute regarding game results, our server logs will be treated as the final evidence. Records from the game software provider will also be taken into consideration.

14.3 Time Limit

Any dispute or complaint must be raised within 30 days of the date of the incident. Claims will not be considered after this time limit.

15Changes to Terms and Conditions

net11 reserves the right to change, amend, or update these Terms and Conditions at any time. For significant changes, we will notify users via email or through a notification on the platform.

If you continue to use the platform after any changes, you will be considered to have automatically accepted the revised Terms and Conditions. It is therefore recommended that you visit this page regularly.

16Contact & Support

If you have any questions or uncertainties about these Terms and Conditions, please contact our support team. Our team is always ready to assist you.