Responsible Gaming at net11 — Balancing Fun and Safety
net11 believes online gaming is for entertainment only. Use our responsible gaming tools to enjoy a safe and enjoyable gaming experience.
What Is Responsible Gaming and Why Does It Matter?
Online casino and betting are a form of entertainment — just like watching a film or enjoying a sport. But when gaming stops being entertainment and becomes a habit or addiction, it can have a negative impact on personal, family and financial life. net11 always gives responsible gaming the highest priority.
Responsible gaming means enjoying games within your own means. It is a mindful attitude that helps you protect your own interests and those of your family. At net11 we offer a number of effective tools and features that make your responsible gaming experience easier.
As online gaming grows in popularity in Bangladesh, the importance of responsible gaming grows with it. We want every one of our players to enjoy games in a safe environment and to get the right support if they ever run into difficulties.
Important Information
- For players aged 21 and above only
- Gaming is for entertainment only — not a source of income
- Never bet beyond your own budget
- Do not play to chase money you have lost
- Contact our 24/7 support whenever you need
net11's Protective Tools
We offer a number of effective features to support your responsible gaming. Use them to keep your gaming under control.
Deposit Limit
You can set a maximum deposit limit on a daily, weekly or monthly basis. Once a limit is set it takes effect immediately. A waiting period applies before the limit can be increased.
Time-Out Break
Use the time-out feature if you want to take a temporary break from gaming. Choose a break period ranging from 24 hours up to 6 weeks. During this time you will not be able to log in to your account or place bets.
Self-Exclusion
If you feel that gaming is having a negative effect on your life, choose long-term self-exclusion. Options ranging from 6 months to permanent account closure are available through our support team.
Loss Limit
Set in advance the maximum amount you are willing to lose over a given period. Once that limit is reached the system will automatically alert you and prevent you from placing further bets.
Reality Check Notifications
Activate pop-up notifications at set intervals. These notifications show you a summary of how long you have been playing and how much you have won or lost.
Gaming History Review
You can view your complete betting and deposit history at any time. Analyse your spending patterns and make informed decisions — this is an important part of responsible gaming.
Warning Signs of Problem Gaming
If you notice the following signs in yourself or someone close to you, seek help without delay. Acknowledging the problem is the first step toward solving it.
- A tendency to bet more and more in order to chase lost money
- Spending money on gaming by taking on debt or breaking into savings
- Hiding gaming activity from family and friends
- Feeling restless or irritable when not gaming
- Neglecting work, studies or social responsibilities
- Repeatedly trying to stop gaming but failing to do so
- Experiencing stress, anxiety or depression because of gaming
Check Yourself
Ask yourself the questions below. If the answer to more than one is "yes", please contact our support team.
- Do I play longer than I planned?
- Do I spend money beyond my budget?
- Is gaming affecting my daily life?
- Do I lie to my family about gaming?
What to Do If You Have a Problem?
Every step on the path to responsible gaming matters. Follow the steps below.
Acknowledge the Problem
Be honest with yourself about your gaming behaviour. Recognising that there is a problem is what opens the door to a solution.
Set Limits
Go to your account and set a deposit limit or loss limit. Use the time-out feature to take a break.
Contact Support
Speak in Bengali with our 24/7 live chat support. Get help with self-exclusion.
Seek Professional Help
If needed, reach out to a mental health specialist or counsellor. Do not struggle alone.
Age Required
Age Verification and Minor Protection
The minimum age to play at net11 is 21. We verify age at registration and may request identity documents when necessary. Keeping minors protected from gaming is our responsibility.
If there are children or teenagers in your household, use password protection on your device and never leave a device unattended while logged in to your net11 account. You may also want to consider using parental control software.
If you suspect that a minor is using an account, notify us immediately via live chat — we will suspend the account without delay.
Our Commitment to Responsible Gaming
net11 is not just a gaming platform — it is a safe and trusted environment where your protection is our first priority. Every one of our policies and tools is designed to support your responsible gaming experience.
We believe that building a healthy gaming culture is the responsibility of everyone — the platform, the players and society. We work continuously toward that goal.
SSL Encryption and Data Protection
Your personal and financial information is protected with the highest encryption technology. We never share your information with third parties.
Fair Play Assurance
All our games are verified and fair — there is no room for manipulation or interference. Every result is completely random.
24/7 Support in Bengali
Our live chat support team is ready to help you in Bengali at any time of the day or night.
Fast and Effective Limit Enforcement
The moment you set a deposit or loss limit it will take effect immediately with no delay.
How to Get Help
If you are in difficulty, do not stay alone. Contact us — we are here for you.
Live Chat Support
Chat with us in Bengali on our live chat 24 hours a day, 7 days a week. We are ready to help with anything related to responsible gaming.
Contact by Email
Email us for any matter including self-exclusion or account closure requests:
[email protected]
FAQ and Guide
Find answers to all questions about how to use the responsible gaming tools and how to set limits on our FAQ page.
Enjoy Safely with net11
Enjoy our games in keeping with the principles of responsible gaming. Stay with us, stay happy.
Budget Planning and Healthy Gaming
The most important part of responsible gaming is setting a clear budget and sticking to it. Decide in advance how much you can spend on gaming each week or month. This budget should be an amount that, even if lost, will have no negative impact on your daily life.
Remember, the minimum deposit at net11 is ৳500. Think before every bet — treat this money as the cost of entertainment, not as an investment. Winning is great, but losing should not cause you distress.
Take regular breaks. Do not play for long stretches at a time — this affects your judgement. Take a break at least once every hour, drink some water and move your body.
Protecting Family and Loved Ones
Gaming addiction affects not just the individual but the whole family. If someone in your family is struggling with a gaming problem, talk to them openly. Offer empathy and support rather than anger or criticism.
net11 offers a third-party exclusion option — meaning a family member can request self-exclusion on behalf of someone else. Please contact our support team for assistance with this.
Remember, asking for help is not a sign of weakness — it is proof of courage and self-awareness. We are always here for you and your family.